Policies

Cookie Policy

Cookies on The Designers Foundry

This statement explains how we use cookies on our website (thedesignersfoundry.com). For information about what personal information will store please see our Privacy Policy.

What is a cookie?
A cookie is a tiny file that is placed on your computer or device. It is estimated 90+% of websites use some form of cookies. Cookies help tell you apart from other users. They remember your settings and preferences and overall help us to provide a better experience when you use our website. They also helps us improve our website.

Cookies we use
We keep our cookie use to a minimum. We use the following types of cookies:

• Necessary cookies make our website function as intended. Without these cookies services like making an account or ordering a typeface cannot function. Cookies that will allow the website to remember choices you make and provide an easier, faster shopping experience. 

• Performance cookies learn about how you interact with our website. For example which pages you visit the most or which pages you exit our website from. We use this information to improve our website to give you and others a better experience.

It is very important to note these cookies do not collect any information that identifies you.

Privacy Policy

The Designers Foundry Privacy Policy

Our privacy policy applies to all personal information collected on www.thedesignersfoundry.com

Your information:

We cannot collect identifiable information about you if you are only browsing our website. Your personal information is not collected or stored unless you give it to us by typing it into fields on our website. All information is sent via Secure Hypertext Transfer Protocol.

There are two ways you can give us your personal information: If you make an account or subscribe to our email newsletter.We will never share your information with anyone else, unless the law forces us to in a criminal investigation situation. It is not possible for us to view customer passwords.

Use:

We will only use personal information that you give to us to serve you as a customer of The Designers Foundry. If you have signed up or agreed at the checkout to receive our email newsletter we will store your email address with SendGrid to send you monthly news updates.

When you make an account or purchase a typeface, you must enter your email address and licensee name or the URL our typeface software will be used on. This information is collected to keep record of who is using our typefaces. This information is never shared or accessed unless required to check typeface usages spotted in public that seem suspicious or unlicensed. This information is stored securely. Your email address is also used to send you a receipt.

At the checkout you have the option to opt-in to receive free promotional physical goods (posters, booklets) that will be sent via airmail to you. Your name and mailing address will only be used by The Designers Foundry to send you physical promotional mail from our office in New Zealand. We will never sell or giveaway your information.

Payment:

The Designers Foundry does not manage, store or have access to credit card information. We have integrated industry leader Stripe.com for all payments on our website.

Rights:

At any time you have the right to request access to personal information that we have about you. You can update your account details at any time by logging into your account. We can delete your information on request, but please note this will cancel any typeface license you have also. 

Contact:

Hi[AT]TheDesignersFoundry.com

The Designers Foundry Ltd

214 Madras Street 8011

Christchurch New Zealand

 

Physical goods Policy

All purchases or free gifts of physcial goods include free worldwide airmail. Postage times can range from 2-5 weeks depending on your location. 

Should your package become delayed or lost we will launch an investigation with our shipping partner, we can only do this after 6 weeks from your order date. It is not gaurennteed that your package will be found. Should your package be lost there is a process to follow to achieve a refund. All refunds of lost goods will come from the shipping provider as they are reponsible for the lost order. It requires documentation completed and may take up to 3 months to have your payment refunded if approved post investigation. False claims can result in $1500 fines from our shipping provider.

Refunds and replacments from TDF are only possible for damaged goods or if a clothing item that does not fit. Change of mind refunds are not possible. In order to recieve a replacement item or refund, the purchased item must be returned to us. The cost of postage for returned goods is not covered by TDF in any case. We are not responsible should your package be lost while being returned to us. 

Damaged or lost free goods are not able to be returned or resent if lost or damaged in transit, only one copy per customer can be sent.

All customers purchasing physical goods on TDF agree to these terms.