We cannot collect identifiable information about you if you are only browsing our website. Your personal information is not collected or stored unless you give it to us by typing it into fields on our website. All information is sent via Secure Hypertext Transfer Protocol.
There are two ways you can give us your personal information: If you make an account or subscribe to our email newsletter. We will never share your information with anyone else, unless the law forces us to in a criminal investigation situation. It is not possible for us to view customer passwords.
We will only use personal information that you give to us to serve you as a customer of The Designers Foundry. If you have signed up or agreed at the checkout to receive our email newsletter we will store your email address with SendGrid to send you monthly news updates.
When you make an account or purchase a typeface, you must enter your email address and licensee name or the URL our typeface software will be used on. This information is collected to keep record of who is using our typefaces. This information is never shared or accessed unless required to check typeface usages spotted in public that seem suspicious or unlicensed. This information is stored securely. Your email address is also used to send you a receipt.
At the checkout you have the option to opt-in to receive free promotional physical goods (posters, booklets) that will be sent via airmail to you. Your name and mailing address will only be used by The Designers Foundry to send you physical promotional mail from our office in New Zealand. We will never sell or give away your information.
The Designers Foundry does not manage, store or have access to credit card information. We have integrated industry leader Stripe.com for all payments on our website.
At any time you have the right to request access to personal information that we have about you. You can update your account details at any time by logging into your account. We can delete your information on request, but please note this will cancel any typeface license you have also.
The Designers Foundry Ltd
214 Madras Street 8011
Christchurch New Zealand
Physical goods Policy
All purchases or free gifts of physcial goods include worldwide airmail. Postage times can range from 2-5 weeks depending on your location.
Should your package become delayed or lost we will launch an investigation with our shipping partner, we can only do this after 6 weeks from your order date. It is not gaurennteed that your package will be found. Should your package be lost there is a process to follow to achieve a refund. All refunds of lost goods will come from the shipping provider as they are reponsible for the lost order. It requires documentation completed and may take up to 3 months to have your payment refunded if approved post investigation. False claims can result in $1500 fines from our shipping provider.
Refunds and replacments from TDF are only possible for damaged goods or if a clothing item that does not fit. Change of mind refunds are not possible. In order to recieve a replacement item or refund, the purchased item must be returned to us. The cost of postage for returned goods is not covered by TDF in any case. We are not responsible should your package be lost while being returned to us.
Damaged or lost free goods are not able to be returned or resent if lost or damaged in transit, only one copy per customer can be sent. If your free goods are damaged in transit we are very sorry and will do our best to ensure this doesn't happen again.
All customers purchasing physical goods on TDF agree to these terms.